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Please read these terms and conditions ("Agreement") carefully: they govern your use of the website www.coachingmindsglobal.com and it's subsidiary pages ("Website") and they apply to any purchases or memberships made by you, and any sale made by us, of the items/services described on this Website. If you do not wish to be bound by this Agreement, you must not use the Website or order any items from us. 

1. DEFINITIONS 

1.1 In this Agreement, "Coaching Minds", "we", "our" and "us" means SKCW Limited, a Private Limited Company no. 12653883 trading as Coaching Minds. "User" and "you" means any user of the Website including any User who makes a purchase through the Website (a "Buyer"). 

1.2 “Discovery Session” in our Coach Centre means a free 20 minute consultation with one of our Coaches to see how they can assist and what packages or course may be best for you. 

 1.3 “Coach” means one of our Coaches available in our Coach Centre and who operate in their own Coaching Practice and terms and conditions if you agree to pursue a contract with them. 

1.4 "Hub" means the Coaching Minds course platform and app hosted on hub.coachingminds.co.uk.

2. AGREEMENT 

2.1 Buyers must be over 18 years old and have full legal capacity. 

2.2 We reserve the right to modify this Agreement. The Agreement in force at the time an order is accepted will govern any particular order. In the event that we make any amendment to this Agreement which is materially detrimental to you, we will ensure that the amendment does not become effective for at least one month after the change is made. 

2.3 We will keep a record of this Agreement and dates of any changes made and we recommend that you print and keep a copy of this Agreement. 

3. SIGN UP 

3.1 You are able to navigate through the Website without going through any sign up process but you may sign up to our website, hub or programmes through any of our free products and services. 

4. ORDERING A SERVICE 

4.1 When ordering a service, you should select the required item(s) or service(s) and continue to their check-out page. 

4.2 You must confirm your email and address to access the purchase order, which contains a summary of the information related to the item(s) ordered, quantity, price, total and your other details. It is your responsibility to notify us if any of the information is incorrect. Giving false information may result in the rejection of the order. 

4.3 Each order constitutes a separate transaction and we are not able to consolidate separate transactions into a single order. If you would like to purchase multiple items or services at the same time, you must ensure that all of these appear on the same order before you confirm your order. 

4.4 Your order is an offer by you to purchase an item or service and is subject to acceptance by us. Orders shall be accepted at our sole discretion but are normally accepted if the item(s) or services is/are available, the order reflects current pricing and your credit/debit card or PayPal is authorised for the transaction. 

4.5 In the event that an item or service is unavailable, you will be informed as soon as practically possible once we are made aware. The order relating to the unavailable item or service will be cancelled and a full refund will be made. Where your order is for multiple items, the rest of the order will remain valid. 

4.6 With regards to enrolling onto one of our Accredited Coaching Programme Subscription, you can cancel your subscription at any time. On cancellation of your subscription you will lose access to the programme, coach library and all resources. 

4.7 In order to obtain your Certification you must be a member with Coaching Minds for a minimum of 1 year. If you wish to certify in less than, the remaining amount for a year's subscription will be chargeable. 

5. DISCOVERY SESSIONS AND COACHING 

 5.1 We offer free one to one Discovery Sessions as part of our Coach Centre to allow you to speak to one of our Coaches. By booking a Discovery Session, you agree to the terms below. 

 5.2 You will attend the session at the agreed date and time as agreed with your allocated coach. 

 5.3 If you are unable to attend, you will make reasonable effort to cancel or re-arrange your session. 

5.4 Only one Discovery Session with one coach may be booked per client .

5.5 If you fail to attend, cancel or you book more than one Discovery Session, then our Coaches reserve the right to refuse you a Discovery Session. 

5.6 All of our Coaches run their own Coaching Practice and market themselves through Coaching Minds. Any service offered by one of our Coaches after the Discovery Session will be governed by the Coaching Contract between you and the Coach. This does not affect your right to make a complaint directly to us about one of our Coaches and your right to make a formal complaint to the EMCC following our failure to respond.

6. PRICING AND PAYMENT 

6.1 All items (except our Inspire Plan, see term 6.5 below) are priced in pounds sterling (GBP) and United States Dollars (USD) and are inclusive of: (i) any additional charges and; VAT. 

6.2 We reserve the right to modify our prices at any time but any change in price will be update accordingly on our website. 

6.3 Once you have reviewed your order and provided the required personal details, you will be required to click on 'Checkout' to pay by card or by PayPal. Payment by card will be processed through the electronic payment terminal ‘Stripe’. The Stripe website is secured by an SSL encryption (Secure Socket Layer). Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best in-class security tools and practices to maintain a high level of security at Stripe .The User's payment details are transferred directly to Stripe. 

6.4 In the event that payment cannot be made in accordance with section 5.3, the order will not be processed and will automatically be cancelled. 

6.5 Our 'Subscription' for our Practitioner Level 5 Programme is subject to a minimum of 12 months and does not include Accreditation Fees or Organisational Membership with the EMCC. This is charged by the EMCC separately on their pricing on certification from the programme.  

7. ACCEPTANCE OF YOUR ORDER 

7.1 Your offer to purchase an item is accepted by us and a contract of sale between us is formed only on the later of: (a) the receipt by us of cleared funds from you in full payment for the item(s) (including any applicable taxes); and (b) our written confirmation of your order (whether by a dispatch confirmation email or otherwise). 

7.2 Once the payment has been accepted, the order cannot be amended. 

7.3 We will confirm receipt of your order to the email address you provide at the time of registration. It is recommended that you retain the email or print out the confirmation of the order. 

8. DELIVERY, RISK AND ACCESS 

8.1 All digital items will be delivered to your specified email address in PDF format, containing all the relevant downloads and access required to our services. 

8.2 You must not share, forward or otherwise pass on any of our product downloads or links. All of our digital products are tracked. If any attempt is made to share our items, access or services, then this could result in prosecution with a fine and/or imprisonment. 

8.3 You will only have permission and access to our products and services once full payment has been received. 

9. FAILED DELIVERY 

9.1 If you find that a PDF or access to a service has not be delivered to your mailbox, please check your spam. If you are unable to find the service, then you must contact us as soon as possible at academy@coachingmindsglobal.com with details of what is missing. 

9.2 One of our members will be in touch to provide you with the necessary item or service. 

10. CANCELLATION AND REFUND POLICY 

10.1 As all our products and services are digital we will only accept refunds in instances where it is proven that the purchased product did not function as described in our description or where it appears that the service is no longer available. 

10.2 In terms of refunds for Coaching Sessions, these are at the discretion of the Coach and will be issued as per your Coaching Contract. 

10.3 You can cancel your subscription at anytime but there will be no refunds for our Accredited Programme, unless it is proven that we have failed to comply with our Code of Conduct.

10.4 If you are not happy with your purchase, simply contact us at academy@coachingmindsglobal.com.

10.5 Any refunds will be processed within fifteen days of us agreeing to make a refund in accordance with term 10.1 above. 

11. ACCESS TO THE WEBSITE, CONTENT AND HUB

11.1 We are continually reviewing the items and services available on the Website and within our Hub, so specifications or design changes may be made at any time. We shall use reasonable commercial endeavours to keep the Website up to date but information and specifications given are for your information only and are subject to change without notice. 

11.2 We try to ensure that pictures of the items on the Website are as accurate as possible, but there are technical limitations and slight variations in the pictures and the items or services themselves. 

11.3 We will endeavour to allow uninterrupted access to the Website, but access may be suspended, restricted or terminated at any time. 

11.4 The Website may include links to other websites or material, which are beyond our control. We are not responsible for access to and content on the Internet, or any site other than the Website. 

11.5 If we reasonably believe that you have acted inconsistently with this Agreement through your use of the Website, we may take all or any of the following actions: 

(a) immediate, suspension (temporary) or termination (permanent) withdrawal of your right to use the Website, without notice to you; 

(b) issue a warning to you; 

(c) disclose such information to law enforcement authorities as we reasonably feel is necessary; 

(d) commence legal proceedings against you for reimbursement of all costs resulting from your act; 

(e) commence further legal action against you; or 

(f) take any other action we reasonably deem appropriate. 

12. LIABILITY 

12.1 We will use reasonable skill and care in fulfilling any order for an item or service placed by you which is accepted by us. We warrant that the items shall meet their specification and shall be free from defects. However, we exclude all other representations, warranties, conditions and terms with regard to the Website and our products whether express or implied by statute, common law or otherwise, to the fullest extent permitted by law. 

12.2 We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the Website. 

12.3 We shall not be liable to you or in breach of this Agreement for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control ("Event"). We will contact you within five days of any relevant Event in order to discuss possible alternatives for the performance of the Agreement. If the Event lasts for more than thirty days, your order will be deemed to be cancelled and you will receive a full refund. 

12.4 We shall not be liable to you in connection with this Agreement in contract, tort (including negligence) or otherwise for any loss arising out of any Event (as defined in section 12.3) or any internet, network or virus problem, or for any loss of profit, revenue, anticipated savings or data (in each case whether direct or indirect), or for any indirect loss. 

12.5 Our aggregate liability to you in connection with this Agreement whether in contract, tort (including negligence) or otherwise shall not exceed the value of the items ordered by you. 

12.6 Notwithstanding anything else in this Agreement, we accept unlimited liability in respect of death or personal injury caused by our negligence and in respect of any other liability which cannot be excluded by law. 

13. STATUTORY RIGHTS 

13.1 This Agreement does not affect your statutory rights as a consumer. Any items that you purchase from us should be of satisfactory quality and, if they are not, you are entitled to a replacement or refund. For more information about your statutory rights, please visit the Citizens Advice Bureau website at: http://www.adviceguide.org.uk/. 

14. E-MAIL 

14.1 E-mails to you shall be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and tell us of any changes to it. 

14.2 Details regarding our use of Personal Data can be found in our Privacy Statement on our website. 

15. PROHIBITED USES 

15.1 You may use the Website and our Hub for lawful purposes only. You have sole responsibility for any content or data which you upload, post, email or otherwise transmit using the Website. You may not use the Website in any way which we reasonably consider to be abusive or inappropriate. 

15.2 You must not attempt to interfere with the proper working of the Website and, in particular, you must not attempt to circumvent security, hack into or otherwise disrupt any part of the Website, or knowingly transmit any data, or send or upload any material that contains viruses or any other harmful programs. 

15.3 You must not use the Website to transmit, download, upload, view or otherwise use any material which is defamatory or libellous; obscene, offensive, hateful or inflammatory; contains sexually explicit material; promotes violence; promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; infringes any copyright, trade mark or other intellectual property right of any person; is threatening, abusive or invades any person's privacy; is likely to harass, upset or alarm any other person; is used to impersonate any person, or to misrepresent your identity or affiliation with any person; gives the impression that they emanate from us, if that is not the case; or advocates, promotes or assists any unlawful act such as (without limitation) copyright infringement or computer misuse. 

16. INTELLECTUAL PROPERTY 

16.1 All intellectual property rights (including without limitation copyright) in the material contained in the Website and in our digital products and services (including without limitation all photographs, videos, audio and all other content on the Website), together with the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including applets) belongs to us, our licensors or the providers of such information. All rights in Coaching Minds TM are owned by us. All rights are reserved. None of this material may be reproduced or redistributed without our written permission. 

16.2 You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) and print one copy of such content for your own personal, non-commercial use, provided you keep intact all copyright and proprietary notices. 

16.3 You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us (except as set out in section 16.2). 

17. PRIVACY 

17.1 We will process your personal data (for example, the personal data you have submitted to us in the registration or ordering process) in accordance with our Privacy Statement on the Website. 

18. COMPLAINTS PROCEDURE 

18.1 We want you to be happy with the service we provide, but if you have a complaint about any aspect of our service, please let us know and we will try to resolve your complaint quickly and efficiently. You can contact us at academy@coachingmindsglobal.com. We are here to help.

 18.2 All of our Coaches have been trained on the European Mentoring and Coaching Council’s (EMCC) Global Code of Ethics. If you are unsatisfied with the outcome of your complaint, then you may make a formal complaint or an appeal to the EMCC. 

20. GENERAL 

20.1 If any provision of this Agreement is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of this Agreement shall not be affected. 

20.2 You may not assign, sub-license, or otherwise transfer any of your rights under this Agreement. 

20.3 You can unsubscribe or inform us at any time if you no longer require marketing communications to be sent by emailing us at academy@coachingmindsglobal.com.

20.4 A person who is not a party to this Agreement shall have no right under the UK's Contract (Rights of Third Parties) Act 1999 to enforce any term of this Agreement. 

21. GOVERNING LAW 

21.1 This Agreement (and any non-contractual disputes arising under it) shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit. 

22. THIRD PARTY SITES 

22.1 Please note that our privacy policy applies only to the personal information that we collect and we cannot be responsible for personal information that third parties may collect, store and use through their websites. You should always read the privacy policy of each website you visit carefully.

Last updated May 2023.