Next review due: April 2027
Please read these terms and conditions (“Agreement“) carefully. They govern your use of the website www.coachingmindsglobal.com and its subsidiary pages (the “Website“) and apply to any purchases, memberships, or services made by you. If you do not wish to be bound by this Agreement, you must not use the Website or order any services from us.
1.1 In this Agreement, “Coaching Minds”, “we”, “our” and “us” means SKCW Limited (company no. 12653883) trading as Coaching Minds. “User” and “you” means any user of the Website, including any user who makes a purchase (a “Buyer”).
1.2 “Discovery Session” means a free 20-minute consultation with one of our Coaches to explore how they may assist you.
1.3 “Coach” means an independent coaching practitioner listed in our Coach Centre who operates their own coaching practice. Any coaching contract you enter into with a Coach is governed by that Coach’s own terms and conditions.
1.4 “Hub” means the Coaching Minds course platform and app hosted at hub.coachingminds.co.uk.
1.5 “EMCC” means the European Mentoring and Coaching Council.
1.6 “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
1.7 “Free Introductory Sessions” means the first few coaching sessions provided by a Trainee Coach at no cost to the Client. After these introductory sessions, the Trainee Coach may request a donation or propose a paid coaching contract.
2.1 Buyers must be at least 18 years old and have full legal capacity.
2.2 We reserve the right to modify this Agreement. The version in force at the time an order is accepted will govern that order. If we make any change that is materially detrimental to you, we will notify you by email and the change will not take effect until at least 30 days after the date of notification. The current version of this Agreement will always be available on our Website.
2.3 We keep a record of this Agreement and dates of changes. We recommend you print or save a copy for your records.
3.1 You may browse the Website without signing up. However, to access our Hub, programmes, or free services, you must create an account.
4.1 To order a service, select the required item(s) or service(s) and proceed to the checkout page.
4.2 You must provide accurate contact and billing details. It is your responsibility to notify us of any errors. Giving false information may result in rejection of your order.
4.3 Each order is a separate transaction. If you wish to purchase multiple items or services, ensure they appear on the same order before confirmation.
4.4 Your order constitutes an offer to purchase, subject to acceptance by us. Orders are normally accepted if the service is available, pricing is correct, and your payment method is authorised.
4.5 If a service is unavailable, we will inform you as soon as practicable. The order for that service will be cancelled and a full refund issued.
4.6 For subscription services: You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will take effect at the end of your current billing period. No refunds are given for partial months unless required by law (see clause 11: Cancellation and Refunds).
4.7 To obtain certification for our Accredited Coaching Programme, you must maintain an active subscription for a minimum of 12 months. If you wish to certify earlier, you must sign a financial agreement committing to pay the remaining subscription fees for the full 12 months.
5.1 We offer free one-to-one Discovery Sessions as part of our Coach Centre. By booking a Discovery Session, you agree to these terms.
5.2 You will attend the session at the agreed date and time.
5.3 If you cannot attend, you must give reasonable notice to your allocated coach (at least 24 hours where possible).
5.4 Only one Discovery Session per client may be booked.
5.5 If you fail to attend without notice, or book more than one Discovery Session, coaches reserve the right to refuse you a further Discovery Session.
5.6 Following a Discovery Session, the Trainee Coach may offer you a limited number of free introductory coaching sessions (typically the first 1-4 sessions, as agreed with the coach). These sessions are provided at no cost.
5.7 After the free introductory sessions, the Trainee Coach may:
(a) request a voluntary donation for continued coaching; or
(b) propose a formal paid coaching contract with you.
You are under no obligation to agree to any donation or paid contract. If you choose to make a donation or enter a paid coaching contract, that arrangement is directly between you and the Trainee Coach. Coaching Minds is not a party to any such agreement.
5.8 If you enter a paid coaching contract with a Trainee Coach, that contract will be governed by the Coach’s own terms and conditions. You should request a copy of those terms before making any payment.
5.9 If you enter a paid coaching contract with a Trainee Coach at a distance (e.g. by phone, email, or online), you likely have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. The Coach should inform you of this right. Coaching Minds is not responsible for the Coach’s compliance with these regulations.
5.10 If you have a complaint about a Trainee Coach (whether in free, donation-based, or paid sessions), you may report it to us at academy@coachingmindsglobal.com. We will investigate under our Supervisor Agreement. You also have the right to complain to the EMCC.
6.1 All prices are shown in pounds sterling (GBP) and United States Dollars (USD) and are inclusive of any applicable VAT and other charges, unless stated otherwise.
6.2 We reserve the right to change prices at any time. Price changes will be updated on our Website and Hub. Changes will not affect existing subscriptions until the next renewal period.
6.3 Once you have reviewed your order, you will be required to click ‘Checkout’ and pay by card or PayPal. Card payments are processed by Stripe, which is PCI Service Provider Level 1 certified. Your payment details are transferred directly to Stripe; we do not store full card details.
6.4 If payment cannot be processed, the order will be cancelled.
6.5 Coach Subscription (Practitioner Level 5 Programme):
Minimum 12 months subscription required for certification.
Subscription fees do not include EMCC accreditation fees or organisational membership. These are collected separately by the EMCC and are optional.
6.6 If you cancel your subscription and later resubscribe, the cost for the remaining months required for certification will be based on the pricing in effect at the time of resubscription.
6.7 If more than three (3) months pass before resubscription, all progress on the programme will be lost, and the minimum 12-month subscription period for certification will reset.
6.8 For our Level 7 Senior Practitioner Programme, a further minimum 12 months subscription is required for certification. Accreditation fees and EMCC organisational membership are not included.
6.9 For Certified Coaches from other accreditted schools looking to join our Level 7 Senior Practitioner Programme, a co-hort agreement will be signed specifiying the terms of the programme.
7. LEVEL 7 SENIOR PRACTITIONER PROGRAMME (ORGANISATIONAL COACHING)
7.1 Graduates of our Level 5 Practitioner Programme may automatically progress to the Level 7 Programme under clause 6.8.
7.2 External coaches who have completed certification with another recognised coaching school must make a formal application. We will then check credentials and availbility for our cohorts.
7.3 For organisations wishing to accredit managers, leaders, or employees, we will arrange a formal discussion with a company representative to discuss needs and cohort sizes. We may build private branded platform spaces for company learning. A separate bespoke contract will be negotiated and drafted for organisational clients.
8.1 A binding contract between us is formed only on the later of:
(a) receipt by us of cleared funds in full payment; and
(b) our written confirmation of your order (by email).
8.2 Once payment is accepted, the order cannot be amended except as permitted by your statutory rights.
8.3 We will confirm receipt of your order by email to the address you provide. Please retain this email.
9.1 Digital items (PDFs, course access links) will be delivered to your specified email address.
9.2 You must not share, forward, or otherwise pass on any digital product downloads or access links. All digital products are tracked. Unauthorised sharing may result in legal action for breach of copyright and/or damages.
9.3 Access to products and services is granted only once full payment has been received.
10.1 If you do not receive a digital product or access link, first check your spam/junk folder. If still not received, contact us at academy@coachingmindsglobal.com within 7 days.
10.2 We will re-send the item or provide access as soon as reasonably practicable.
11.1 If you are a Consumer (acting outside your trade or profession), you have the right to cancel this contract within 14 days without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The cancellation period expires 14 days after the day:
For services: from the date the contract is concluded.
For digital content not supplied on a tangible medium: from the date the contract is concluded.
11.2 To cancel, you must inform us clearly by email to academy@coachingmindsglobal.com. You may use the model cancellation form below (Appendix 1), but it is not obligatory.
11.3 If you cancel within 14 days and we have not yet started providing the service, you will receive a full refund.
If you requested that we begin providing the service during the 14-day cooling-off period, you acknowledge that you will lose your right to cancel once the service is fully performed. If you cancel after service has begun but before completion, you will be charged a pro-rata amount for the service already provided.
11.4 You do not have the right to cancel:
Services that are fully performed with your prior consent.
Digital content not supplied on a tangible medium if you agreed to performance starting before the cooling-off period ends.
Coaching sessions that are personalised to you and scheduled at a specific time (e.g. one-to-one live sessions).
11.5 If a digital product (course, PDF, recording) does not function as described or is unavailable, we will offer a repair, replacement, or refund. This does not affect your statutory rights under the Consumer Rights Act 2015.
11.6 You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of your current billing period. No partial refunds are given for the remaining days of an active month, except where required by law (e.g. if we have materially failed to provide the service).
11.7 Any refund for a coaching session delivered by a Coach introduced via our Coach Centre is governed by your separate coaching contract with that Coach. We are not responsible for issuing refunds on behalf of Coaches.
11.8 Approved refunds will be processed within 14 days of our confirmation of the refund, using the same payment method you used.
12.1 We continually review services on the Website and Hub. Specifications or design may change at any time without notice.
12.2 We try to ensure images and descriptions are accurate, but slight variations may occur.
12.3 We will endeavour to provide uninterrupted access but may suspend, restrict, or terminate access at any time for technical or security reasons.
12.4 The Website may contain links to third-party sites. We are not responsible for their content or privacy practices.
12.5 If we reasonably believe you have acted inconsistently with this Agreement, we may take any of the following actions without notice:
(a) suspend or terminate your access;
(b) issue a warning;
(c) disclose information to law enforcement;
(d) commence legal proceedings; or
(e) take any other action we reasonably deem appropriate.
13.1 We will use reasonable skill and care in providing our services and digital products. We warrant that digital products will meet their description and be free from defects. All other representations, warranties, conditions or terms (whether express or implied by statute, common law or otherwise) are excluded to the fullest extent permitted by law.
13.2 We take reasonable care to keep your order and data secure. However, in the absence of our sole negligence, we are not liable for unauthorised access to your data by a third party.
13.3 We are not liable for delay or failure to perform due to a cause beyond our reasonable control (an “Event”). If an Event lasts more than 30 days, your order may be cancelled with a full refund.
13.4 To the fullest extent permitted by law, we shall not be liable to you for:
any loss of profit, revenue, anticipated savings, or data (whether direct or indirect);
any indirect or consequential loss.
13.5 Our total aggregate liability to you in connection with this Agreement (whether in contract, tort, including negligence, or otherwise) shall not exceed the total fees paid by you to us in the 12 months preceding the claim.
13.6 Nothing in this Agreement excludes or limits our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
any other liability which cannot be excluded by law.
13.7 Coaching Minds acts only as an introductory platform and training academy. We are not responsible for:
The quality of coaching provided by any Trainee Coach;
Any donation or payment arrangement between you and a Trainee Coach;
Any act, omission, or negligence of a Trainee Coach;
Any outcome (or lack thereof) arising from coaching sessions, whether free, donation-based, or paid.
You engage with Trainee Coaches at your own risk.
14.1 This Agreement does not affect your statutory rights as a consumer. For more information, visit the Citizens Advice Bureau website (www.citizensadvice.org.uk).
15.1 We will send emails to the address you provide. You must keep this address accurate and up to date.
15.2 Our use of your personal data is governed by our Privacy Policy, available on our Website.
16.1 You may use the Website and Hub only for lawful purposes. You are solely responsible for any content you upload or transmit.
16.2 You must not:
interfere with the proper working of the Website;
attempt to hack, circumvent security, or introduce viruses or harmful programs;
upload or transmit defamatory, obscene, offensive, hateful, discriminatory, or sexually explicit material;
infringe any intellectual property rights;
impersonate any person or misrepresent your identity;
promote unlawful acts.
17.1 All intellectual property rights in the Website, Hub, digital products, and content (including photographs, videos, audio, text, graphics, software, and source code) belong to us or our licensors. “Coaching Minds” is our trademark. All rights reserved.
17.2 You may view, store on a personal device, and print one copy of Website content for your personal, non-commercial use, provided you keep all copyright notices intact.
17.3 You may not reproduce, modify, copy, distribute, or commercially use any of our content without our written permission.
18.1 Your personal data is processed in accordance with our Privacy Policy, which you can read on our Website.
19.1 If you have a complaint about our services, please contact us at academy@coachingmindsglobal.com. We will acknowledge your complaint within 5 working days and aim to resolve it within 14 days.
19.2 All Coaches on our platform are trained on the EMCC Global Code of Ethics. If you are unsatisfied with the outcome of a complaint about a Coach, you may appeal to the EMCC directly.
20.1 If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force.
20.2 You may not assign or transfer any of your rights under this Agreement without our written consent.
20.3 You may unsubscribe from marketing communications at any time by emailing academy@coachingmindsglobal.com or clicking the unsubscribe link in any marketing email.
20.4 A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
21.1 This Agreement (and any non-contractual disputes arising under it) is governed by English law.
21.2 For Consumers: You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any dispute. This means you may also bring a claim in your home country within the UK.
21.3 For non-Consumers (businesses or organisations): The courts of England and Wales shall have exclusive jurisdiction.
22.1 Our Privacy Policy applies only to information we collect. We are not responsible for the privacy practices of third-party websites you visit via links from our Website.
(To be completed and sent only if you wish to cancel the contract within the 14-day cooling-off period)
To: SKCW Limited (trading as Coaching Minds)
Email: academy@coachingmindsglobal.com
I/We [] hereby give notice that I/we cancel my/our [] contract for the supply of the following service [*]:
Ordered on []/received on []:
Name of consumer(s):
Address of consumer(s):
Signature (only if this form is notified on paper):
Date:
[*] Delete as appropriate.
